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Revolutionise your Customer Relationships

CDW and RingCentral together provide you the highest quality contact centre cloud solutions and call centre software. Provide immediate, helpful service for customers every time. 

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Transform Customer Engagement with Collaborative Contact Centre Cloud Technology

CDW has chosen to partner with RingCentral because they are a leading global provider of cloud-based business unified communications and collaboration solutions.

Providing increased flexibility and cost-effectiveness, RingCentral’s Contact Centre platform offers an enhanced agent experience, which in turn means a stronger customer experience.

A Solution for Every Contact Centre

Regardless of your business case, RingCentral offers a product solution that delivers functionality and efficiency to your contact center.

 

Network Inventory

 

Actionable call center analytics and reporting

Improve contact center service and sales with real-time reports and in-depth customer surveys.

 

Platform

 

CRM software integrations

Optimise workflows by leveraging everyday apps and customising your own with open APIs.

Monitor

 

Agent management software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface. 

Collaboration

 

Omnichannel customer routing

RingCentral Engage Digital allows for your customers to contact you on the channel of choice. Through voice, social channels, live chat, email, and SMS, your agents will be able to transfer between customer channels seamlessly, providing an excellent customer experience.

Customer Engagement

 

Inbound Contact Centre

Route every inbound call to the right agent at the right time, while automatically sending customer information to the agent’s desktop so they can resolve the issue quickly.

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Outbound Contact Centre

RingCentral Engage Voice helps turn any agent into an outbound/blended powerhouse. Maximize your agent productivity, reduce agent downtime, and connect with more customers through scripting and CRM integrations across fewer screens.

Next Gen Network

 

Collaborative Contact Centre

With RingCentral Pulse, you can configure intelligent bots to monitor what is most important for your contact center without the need to build an integration. Empower agents, instantly connect customers and experts, and solve service issues quickly and efficiently.

 

Ready to Learn More about How RingCentral Can Help Your Business?

Fill out the form here to request a demo or get more information about RingCentral for your contact centre business.