The cloud has transformed the way in which we work. Businesses are now spending more on cloud than they are on on-premise infrastructure as they look to take advantage of its organisational, cost and productivity benefits. This spending is only set to increase over the next few years with 40 percent of large UK businesses expect to be cloud-only by 2021.

Did you know there are 2.7 billion frontline workers worldwide? Accounting for 80 percent of the workforce globally, the importance of these deskless workers cannot be overstated, as they not only provide essential services but often serve as the face of your company to customers.

The rapid evolution of cloud technology has left some enterprise IT leaders struggling to keep up with the options available – let alone how to absorb the latest infrastructure innovations into their existing data centre arrangements.

The attractive economics of cloud services have driven a huge rise in adoption. Gartner puts the market size and growth of the cloud services industry at nearly three times the growth of overall IT services through 2022.

Business are investing in cloud solutions at an unprecedented rate. Gartner predicts that the global public cloud market will grow 17.3% in 2019 to a total of $206.2 million. Compared with $175 billion in 2018, that represents a significant leap, with infrastructure services identified as the fastest-growing segment and hybrid cloud being the most common form of adoption. But what is driving this rapid rise?

Rapid growth in the availability and adoption of cloud services has given rise to a simultaneous increase in complexity.

As cloud adoption escalates, so do the associated costs. Cloud computing expenditure now accounts for around a third of an average company’s IT budget, according to research by IDG Enterprise. It is therefore imperative that cloud spending is carefully managed.

Consistent patterns are revealing how executives establish an IT launchpad that accelerates cloud migration and digital transformation. In evaluating its enterprise customers, Masergy found congruent themes that expose a three-step process for innovation readiness:

The potential for cost savings is one of the top three reasons for cloud adoption, according to survey by the Cloud Industry Forum but whether expected savings are realised in practice is another question.

A third of customers will abandon a brand they love after just one bad experience according to a survey by PwC of 15,000 international consumers. The obvious conclusion is that customer experience ought to be an absolute priority for businesses aiming to maintain or expand their market share. The challenge for enterprise is to optimise experiences across the multiple channels through which customers now interact. How do you enable consistent quality of communication across the physical, online, mobile and social spheres?