Enterprise Value Proposition         NHS Value Proposition

8x8 and CDW. Delivering XCaaS to companies serious about digital transformation
8x8 and CDW. Delivering XCaaS to companies serious about digital transformation

For many enterprises, the journey to the cloud has been a long one. However, we are increasingly seeing cloud technology replacing legacy, on-premises communications platforms. In the last few years, there has been an expedited digital transformation in organisations of all sizes. 


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Making communication simple 

As a result of this, the demand for solutions partners who can deliver this innovative transformation, reduce overheads, and also deliver improved user experiences, has grown, and companies are seeing that Experience Communications as a Service (XCaaS) solutions are adding immense value. It does so by integrating customer and employee experience for businesses, by means of a contact centre, voice, video, chat and APIs on one cloud-native platform.   

Businesses are now focused on how they communicate with their globally dispersed staff and customers. For CDW to meet this communication need effectively, a partnership with 8x8, an integrated communications platform provider, seemed an obvious choice.   

In this video, 8x8’s Emily Masterson and CDW’s Ross Pedder discuss the reasons for their joint venture, detailing how the partnership enables them to deliver communications over cloud. They also closely examine the benefits customers and users (including CDW) are already experiencing as a result of this partnership.   

Find out what this joint venture means 8x8 and CWD customers and staff.  

A shared vision 

8x8 and CDW are working together to transform the future of business communications—we find it easy to do this with a shared vision of how to do business, and to look after our customers. 

Watch how 8x8 and CDW are delivering cloud-based communications options to both enterprises and those operating in the healthcare space! 

Watch the healthcare video   Watch the enterprise video

A shared vision

Success stories

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Shaw Trust

With the help of CDW, the social purpose organisation Shaw Trust equipped and supported a fully dispersed workforce of around 600 people to deliver a vital service: 

  • 8x8 and CDW helped Shaw Trust implement a cloud-based voice, video, messaging and contact centre solution 
  • CDW helped Shaw Trust leverage its Microsoft 365 environment, applying Modern Management with Autopilot to configure Dell Latitude 5000 devices, ready for use out of the box 
  • The work-from-anywhere solution enabled Shaw Trust to start delivering on the critical government-funded job support scheme within 6 weeks 
  • Within the first 10 weeks of operation, Shaw Trust’s contact centre handled more than 105,000 calls 

To learn more about how CDW has helped Shaw Trust deploy a remote contact centre, download our case study here. 

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