A third of customers will abandon a brand they love after just one bad experience according to a survey by PwC of 15,000 international consumers. The obvious conclusion is that customer experience ought to be an absolute priority for businesses aiming to maintain or expand their market share. The challenge for enterprise is to optimise experiences across the multiple channels through which customers now interact. How do you enable consistent quality of communication across the physical, online, mobile and social spheres?

What do you want your IT environment to look like in 13 months’ time? The question is highly relevant, because the decisions made today define the way organisations operate in 2020 when the support for Windows 7 ends. Ignoring this will not make it go away and organisations are strongly advised to consider the potential cost of doing nothing.

An alarming number of organisations using Windows 7 are unprepared for the migration that will become essential when Microsoft ends support for the platform in less than 18 months1. This creates technical, financial and cybersecurity vulnerabilities. The cost of doing nothing could become too high to even contemplate. Now is the time to act but the migration itself can create risks.

Upgrading from Windows 7 presents organisations with an opportunity to fundamentally rethink the way users work. Designed with mobility in mind, Windows 10 delivers the flexibility employees crave, whilst providing the technology needed for efficient remote working.