The potential for cost savings is one of the top three reasons for cloud adoption, according to survey by the Cloud Industry Forum but whether expected savings are realised in practice is another question.

A third of customers will abandon a brand they love after just one bad experience according to a survey by PwC of 15,000 international consumers. The obvious conclusion is that customer experience ought to be an absolute priority for businesses aiming to maintain or expand their market share. The challenge for enterprise is to optimise experiences across the multiple channels through which customers now interact. How do you enable consistent quality of communication across the physical, online, mobile and social spheres?

More than 80% of organisations are operating with hybrid cloud infrastructure of some sort. The rate of adoption tripled in the year up to 2017 and continues to rise. One of the major drivers of this trend is that, for a variety of reasons, full transition to the public cloud has proven more challenging than first anticipated. Hybrid cloud has emerged as a more comfortable option with less risk and lower costs.

Think of the businesses you love buying from. The chances are they all have one important characteristic in common. Put simply, they seem to understand what you want and they provide it in a format that feels personalised, valuable, easy-to-use and always available. As a result, they are probably leaders in their markets, whether they are offering coffee, cabs or Christmas gifts.

Make weekend IT emergencies a thing of the past with intelligent infrastructure management from CDW and Nutanix. The weekend call is the one we all dread the most. For enterprise IT managers with responsibility for ageing data centre infrastructure these interruptions have often been too common for comfort.

What do you want your IT environment to look like in 13 months’ time? The question is highly relevant, because the decisions made today define the way organisations operate in 2020 when the support for Windows 7 ends. Ignoring this will not make it go away and organisations are strongly advised to consider the potential cost of doing nothing.

An alarming number of organisations using Windows 7 are unprepared for the migration that will become essential when Microsoft ends support for the platform in less than 18 months1. This creates technical, financial and cybersecurity vulnerabilities. The cost of doing nothing could become too high to even contemplate. Now is the time to act but the migration itself can create risks.

Upgrading from Windows 7 presents organisations with an opportunity to fundamentally rethink the way users work. Designed with mobility in mind, Windows 10 delivers the flexibility employees crave, whilst providing the technology needed for efficient remote working.

Microsoft's premium Surface devices are a growing presence in enterprise environments. However, the increasing popularity of the Surface family should come as no surprise.

The world of work is changing. Advances in automation, machine learning and artificial intelligence are allowing technology to take control of tasks that were traditionally handled by humans. By 2020, customers will manage 85% of their relationship with enterprise without any human interaction, according to a forecast from Gartner.