For IT decision-makers in enterprise environments, ROI projections are one of the most vital elements of a successful request for technology investment. However, the production of accurate ROI predictions can be extremely challenging.

Emergencies don’t conform to any timetable. The ability to respond to almost any incident at any time is what matters most to the emergency services. Are you ready? In the case of a category one emergency – involving life-threating and time-critical illness or injuries – professionals are expected to be on the scene within a maximum of 15 minutes.

For IT decision-makers in enterprise environments, ROI projections are one of the most vital elements of a successful request for technology investment. However, the production of accurate ROI predictions can be extremely challenging. To assist in this process and establish a robust business case for its Surface devices and associated software, Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI).

Handling large volumes of sensitive data and multiple transactions on a daily basis make the financial and legal sectors more vulnerable to fraud than most. According to the Institute of Export and International Trade, the UK financial services generated a £68bn trade surplus in 2017. Meanwhile, the Bar Council suggests legal services accounted for fees of around £30.9bn in 2016. That’s a lot of revenue. And a lot of temptation.

The weight of an organisation’s productivity rests on IT's shoulders. Not only is IT tasked with keeping the data center running, but when it comes to personal technology choices, IT also must help keep employees productive. That means avoiding a surge in help desk requests, downtime, security risks, and many other issues.

Modern companies understand the value in letting their employees choose their own devices. From keeping skills current, to creating a more productive culture, improving communications with customers, and ensuring device security—choose your own device (CYOD) programmes deliver many tangible benefits.

Consistent patterns are revealing how executives establish an IT launchpad that accelerates cloud migration and digital transformation. In evaluating its enterprise customers, Masergy found congruent themes that expose a three-step process for innovation readiness:

The potential for cost savings is one of the top three reasons for cloud adoption, according to survey by the Cloud Industry Forum but whether expected savings are realised in practice is another question.

A third of customers will abandon a brand they love after just one bad experience according to a survey by PwC of 15,000 international consumers. The obvious conclusion is that customer experience ought to be an absolute priority for businesses aiming to maintain or expand their market share. The challenge for enterprise is to optimise experiences across the multiple channels through which customers now interact. How do you enable consistent quality of communication across the physical, online, mobile and social spheres?

More than 80% of organisations are operating with hybrid cloud infrastructure of some sort. The rate of adoption tripled in the year up to 2017 and continues to rise. One of the major drivers of this trend is that, for a variety of reasons, full transition to the public cloud has proven more challenging than first anticipated. Hybrid cloud has emerged as a more comfortable option with less risk and lower costs.